Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies wherever we provide, display, or reference it in connection with the Service. Certain features of the Service may provide additional contextual privacy information or choices. If that happens, those additional notices apply together with this Privacy Policy.

2. Contacting Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy-related request, contact us at helpsupport@hasenso.com.

Company: Boostpad LLC

3. Information We Collect

We collect limited information necessary to operate, maintain, improve, and secure the Service.

3.1 Information You Provide Directly

• Account information, such as your Sign in with Apple identifier.
• Email address, if shared with us through Sign in with Apple or when you contact us directly.
• Communications you send to us, including support messages, feedback, or other inquiries.

3.2 Guest and Account Information

When you use Hasenso as a guest, we may collect and create:

• An anonymous or guest profile ID.
• Internal identifiers associated with your device or app installation.
• Account state and preferences associated with your use of the Service.

When you use a registered account, we may collect:

• Apple-provided user identifier.
• Account-related metadata needed to authenticate and maintain your account.
• Subscription status and entitlement information.

We do not collect or store passwords for Sign in with Apple accounts.

3.3 Usage Information

• App opens and session activity.
• Videos viewed.
• Playback and progress events.
• Haptic experience playback events.
• Feature usage and navigation within the app.
• Interaction with notifications, where applicable.

3.4 Device and Technical Information

• Device type and model.
• Operating system and version.
• App version.
• Language and region.
• IP address and approximate geolocation derived from IP address.
• Technical event logs and timestamps.

3.5 Crash and Diagnostics Information

We may collect crash reports, stack traces, debug information, and performance and stability data to identify errors, fix bugs, and improve app reliability.

3.6 Push Notification Information

• Push notification token.
• Notification delivery status.
• Limited information about whether a notification was opened or interacted with.

3.7 Subscription and Transaction Information

If you purchase or restore a subscription through Apple, we may receive and process information needed to validate and manage your subscription status, including subscription status, transaction identifiers, receipt-related metadata, and Apple environment information. Billing and payment processing are handled by Apple, not by Hasenso directly.

4. Sources of Information

We collect personal information directly from you, automatically when you use the Service, from service providers and platform providers such as Apple or Firebase/Google, and from third-party content platforms where needed to enable the user experience.

5. How We Use Information

We use personal information to provide and operate the Service, improve and develop the Service, communicate with you, protect against security issues, fraud, or abuse, and comply with legal obligations.

6. How We Disclose Information

We do not sell your personal information.

We may disclose information to service providers, platform providers such as Apple, third-party content and integration partners, in connection with corporate transactions, or when necessary for legal and safety reasons.

7. International Transfers

Hasenso and its service providers may process information in countries outside your country of residence, including the United States. Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable law and with appropriate safeguards.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain accounts and guest profiles, validate subscriptions, comply with legal obligations, resolve disputes, enforce agreements, and improve and secure the Service.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and legal or operational requirements. We may retain aggregated, anonymized, or de-identified information for longer where permitted by law.

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to request access, correction, deletion, restriction, portability, or withdrawal of consent where applicable.

To make a request, contact us at helpsupport@hasenso.com. We may need to verify your identity before processing certain requests.

9.1 Data Deletion Requests

You may request deletion of your account-related personal information by contacting us at helpsupport@hasenso.com. We may retain certain information where required or permitted by law, including for security, fraud prevention, dispute resolution, tax, accounting, or compliance purposes.

9.2 Push Notification Choices

You may enable or disable push notifications at any time through your device settings.

9.3 Account and Device Controls

You may stop using the Service at any time. Some account-related information may remain associated with prior usage as described in this Privacy Policy and as required for legal or operational purposes.

10. Tracking and Advertising

Hasenso does not track users across apps or websites owned by other companies for advertising purposes. We may use analytics and diagnostics tools to understand app performance and usage, but we do not use your information for third-party behavioral advertising based on activity across unrelated apps or websites.

11. Cookies and Similar Technologies

If you use our website, we and our service providers may use cookies or similar technologies to enable website functionality, measure traffic and usage, improve performance and user experience, and support security and fraud prevention. Where required by law, we will provide appropriate notice or choices.

12. Children's Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

13. Security

We use reasonable administrative, technical, and organizational measures designed to safeguard personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

14. Other Websites, Platforms, and Services

The Service may interact with or link to third-party websites, platforms, content providers, or services. Those third parties have their own terms and privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, operational, or business changes. If we make material changes, we may provide notice through the Service, on our website, or by other appropriate means. Your continued use of the Service after the updated Privacy Policy becomes effective means you acknowledge the revised Privacy Policy.

16. Contact

If you have questions about this Privacy Policy or our privacy practices, or if you would like to submit a privacy request, contact us at helpsupport@hasenso.com.

Company: Boostpad LLC